PhoneView – Remote Control For Cisco Phones – Free Trial Extension mobility state management (when upgrading or changing clusters)ĥ. In fact PhoneView will remove the need to physically touch the phone, saving travel time and costs, making the management of the Cisco handsets a much easier, more cost effective, proposition.īoth at the design stage and through actual usage, we’ve identified a number of scenarios that our customers use PhoneView for:Ģ. PhoneView addresses this overhead by providing a way to control multiple (’000s if you so choose) handsets remotely as opposed to clumsy single point single handset remote control tools that attempt to emulate real bulk control – but fail. It’s the 20% that can cost a great deal of money in terms of time, travel and communications. This is because around 80% of the management of Cisco handsets is through the Call Manager web interface and 20% on the handset itself.
It's best practice to use an IP Address instead of a hostname.if both URL’s are not accessible through the browser.Managing Cisco IP telephones often requires a visit to the handset, or at the very least, a request to the user of the handset to perform a sequence of key presses. * Restart phoneview and try to take a screenshot again. * Group > Edit > Advanced > Advanced > Click Enable HTTPS > Click Test > Click Update. If phones configured to only accept "HTTPS" connections, follow the below steps If the above credentials does not authenticate,ensure the end user has the device associated. Addition to this confirm the Authentication URL of the phone(s). NOTE: When prompted for credentials, provide the End User credentials used while configuring PhoneView. If the device ip address is 192.168.1.12 the URL will be as follow “”
Unifiedfx phoneview manual#
Request a manual screenshot using a web browser.Į.g.The above error message suggests that the end user account configured in phoneview failed to authenticate the device to request screenshot(s). “Command (Cmd:Screenshot)sent to device (Device Name) using thread(Thread name) with response Phone User(UserName)authentication error " This could be due to an authenticating issue between the device and the application. If the phone is accessible from PhoneView application and unable to retrieve screenshots. Confirm the device(s) are associated to the end user account configured in PhoneView.Wait for a while, until the activity log confirms " group updated successfully" " Group" tab in Phoneview > " Update" > Choose the Group Name the phones " Group to update"
Unifiedfx phoneview update#
If the IP Address does not match in CUCM and Phoneview, user could update the IP Address of the Device(s) in Phoneview by performing the following steps. Once this option is enabled PhoneView automatically updates the screenshot on all the phones in Application.Ĭonfirm the IP Address of phone(s) matches in both C UCM and Phoneview.
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